The work comes before the AI
Three decisions to make before giving a digital assistant more responsibility.
Before committing to the largest implementation story, define the smallest real capability that can produce useful evidence.
A large initiative can contain too many unanswered questions to make one confident decision about all of it.
Will people use it? Does the workflow fit the way the business operates? Is the data good enough? Can someone own it after the project team leaves?
A bigger presentation does not answer those questions. A bounded piece of real work might.
A thin slice is the smallest governed capability that produces useful evidence. It could be one workflow, one dashboard, one approval pattern, or one narrowly defined use of AI.
The important word is real. Someone uses it. Someone owns it. Its result can be observed and judged.
A demonstration can show that something is technically possible. A thin slice should help establish whether it is useful in the operating environment where it needs to work.
Before building the slice, name the uncertainty it is meant to reduce.
A first workflow might test whether a handoff is clear. A dashboard might test whether the team can agree on a definition and use the result to make a decision. A limited AI use case might test whether review and escalation fit the work.
These are different questions. Calling all of them a pilot does not make their evidence interchangeable.
Write down what would justify expanding, what would require changing direction, and what would be a reason to stop.
A thin slice still needs an owner, a review point, and a way to handle exceptions. Those are part of the capability, not administrative work to add later.
It also needs an honest limit. A successful result in one setting is not proof that the same approach will work everywhere. The next decision is what the evidence supports, not how quickly the success can be declared universal.
The value of starting smaller is not smallness itself. It is making the next commitment with a little less guesswork.
An open door