https://byjohnjohnson.comEssays, field notes and open questions on business and customer experience, technology and AI, and the way we work. A working library by John Johnson.https://byjohnjohnson.com/library/boundaries-before-autonomy/https://byjohnjohnson.com/library/boundaries-before-autonomy/Three decisions to make before giving a digital assistant more responsibility.Sat, 03 Oct 2026 00:00:00 GMThttps://byjohnjohnson.com/library/the-decision-behind-the-process/https://byjohnjohnson.com/library/the-decision-behind-the-process/Before adding another meeting or dashboard, name the choice that has not been made.Sat, 03 Oct 2026 00:00:00 GMThttps://byjohnjohnson.com/library/thin-slice-first/https://byjohnjohnson.com/library/thin-slice-first/Before committing to the largest implementation story, define the smallest real capability that can produce useful evidence.Sat, 03 Oct 2026 00:00:00 GMThttps://byjohnjohnson.com/library/where-the-customer-journey-breaks/https://byjohnjohnson.com/library/where-the-customer-journey-breaks/An open question about customer journeys that look complete on paper but depend on work between teams.Sat, 03 Oct 2026 00:00:00 GMThttps://byjohnjohnson.com/library/who-owns-the-exception/https://byjohnjohnson.com/library/who-owns-the-exception/The ordinary case is only part of the work. What should happen when an AI-assisted process reaches its boundary?Sat, 03 Oct 2026 00:00:00 GMT