Experience and interests
My background includes consulting and work within healthcare, aviation and automotive services, across e-commerce, CRM, store systems and digital marketing technology.
About this library
This is a personal, non-commercial collection of essays, field notes and open questions about business and customer experience, technology and AI, and the way we work.
Entries distinguish working perspectives, illustrative examples and references to other people’s work. Each can stand on its own, with related reading for following a question further.
Views are my own.