Open question 1 min read
What happens between the steps?
An open question about customer journeys that look complete on paper but depend on work between teams.
Open questions
Room for another perspective.
Some entries end with a question rather than a conclusion. They mark where the thinking is still in progress.
Questions to spend time with
- Open question 1 min read
Who owns the exception?
The ordinary case is only part of the work. What should happen when an AI-assisted process reaches its boundary?
Reader contributions
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